Obtaining Support

It's a pleasure to do business with a company that is so responsive to its clients.

Michael Haensel DPS Telecom

Direct Support

If you have a problem downloading, installing or using our products, or simply have questions you wish to ask about any of our products, we'd like to hear from you! We are here to help and aim to deal with all support requests in a timely manner. Technical support is free and available for trial users too (although priority will be given to licensed users).

Requesting Support

To submit a support request to Visible Progress, please complete a Support Request Form for the product concerned.

When submitting a support request, you will be allocated a support request reference number. To aid administration, please quote this reference number on the subject line of your e-mail when sending attachments or further information to the support team at support@visibleprogress.com. It also helps us if the history of any previous e-mail messages concerning your support request are included in the body your e-mail.

Please refer to our Privacy Statement should you have any concerns about information communicated as part of a support request.

Reseller Support (VB Law)

The following authorised resellers offer VB Law support services for their customers:

Reseller Support: Recommended For Customers Of The Following Resellers